General Conditions of Sale


The following general terms and conditions are conclude between:

On one hand:

The company B&C CRYO’INNOV SAS under French law, specialized in sell of articles of cryotherapy, registered n° 805 350 329 at the Register of Companies of Rennes. The company’s registered office is Zone de Confortland, rue du Val 35520 Melesse and represented by Mr Guy CHAUMONT as the Chief Executive Officer.  

Hereafter reffered to as “seller” or “B&C CRYO’INNOV

On the other hand:

The sales conditions only apply to orders delivered to individual client (at least 18 years old) purchasing products for a non-professional use. In order to place an order on the website individuals must be legally capable, free of guardianship and have a postal address.

Here after named “client

Together named “Parties


General Conditions of Sale of the products sell on

Last updating: 11 December 2015


Article 1 - Introduction

These general conditions of sale define exhaustively all the rights and obligations between B&C CRYO’INNOV and the client who would like to buy the goods or services that are offered for sale on CRYO’INNOV website. All the modalities between B&C CRYO’INNOV and the client will be ruled by these general conditions. They rule all the steps of the sell, from the order to the guarantee of the product ordered, the payment, the delivery and the withdrawal.

The customer of the website preliminary and expressly recognize when ordering having read and accepted the general conditions of sale.  


Article 2 - Rates

The price on the website are indicated in euros including taxes (VAT and other taxes applicable the day of the order) and do not include shipping costs. 

In case of an order from a country which is not Metropolitan France, you are the importer of all the concerned products. Customs duty or other local taxes or import duty or state fee can be due. These rights and sums do not concern the company B&C CRYO’INNOV. They will be at your charge and are your entirely responsibility, in terms of declaration and payments by the competent authority of your country. We advise you to inform yourself of these aspects with the local authorities.

All the orders have to be paid in euros.

The company B&C CRYO’INNOV reserves the right to change its price at any moment, but in any event, you shall be charged following the prices in effect when the order was placed. 

The products are the propriety of the company B&C CRYO’INNOV until they are fully paid.

Note: when you are physically in possession of the products ordered, risks of loss or damaging of the products will be at your charge.


Article 3 - Orders

You can order:

  • -On our web site:
  • -By phone: 02 99 60 20 77 (cost of a local call in Metropolitan France) from Monday to Friday, 9am to 6pm, excluding public holidays.
  • -By mail:
  • -By postal service : Zone de Confortland, rue du val, 35520 Melesse- France

The company B&C CRYO’INNOV reserve the right to reject an order and to not accept a payment for any reasons and especially in case of lack of stock or anomaly in the order. The information given by the buyer during the order are its responsibility: in case of a mistake, the seller will not be responsible of a possible impossibility to deliver the package.


Article 4 - Order confirmation

All the orders from the website suppose subscription of these general conditions of sale. Every order confirmation means your full subscription of these general conditions without exception and reserve.

All the information given and the confirmation saved will be worth proof of the transaction. 

You declare being aware of it.

The confirmation is worth a signature and implies the agreement to the business transaction made.  


Article 5 - Payment

By paying your order it implies that you have the obligation to pay the price indicated.

The products are paid for via a safety payment system Paybox.

The card will only be debited when your order will be shipped.


Article 6 - Litigation / Non-payment

In case of non-payment, B&C CRYO’INNOV reserves the right to stop the delivery of the order. This suspension will be extend till the full payment by the Client.

Furthermore, B&C CRYO’INNOV reserves the right to refuse or cancel any order if it exists any litigation due to the non-payment or goods return.


Article 7 - Right of withdrawal

In accordance with the provision of the article L.121-21 of the Consumption Code, you have right to withdrawal on products bought within 14 calendar days upon reception of the products.

You must make your decision to withdraw clear by contacting the customer service by email: or by phone +33 (0)2 99 60 20 77.

If you decide to use your right of withdrawal, you must send us the product in a maximum of fourteen (14) days upon receiving a confirmation email from our customer service. The product shall be returned at the following address:

B&C CRYO’INNOV- Rue du Val, Zone de Confortland- 35520 Melesse- France

The product must be returned in its original packaging (including instructions manual and accessories) to the address indicated above, in pristine condition allowing its commercialization.


Article 8- Product Availability

Our products and prices offers are available for as long as they appear in the website only within the limit of available stocks.
In case your order is momentarily out of stock, we reserve the right to cancel it, under the condition that you are informed of the matter.
The order shall not be processed or sent until the products ordered are available.

The website do not allow to sell its products in large quantity. Therefore the company B&C CRYO’INNOV will ask you to contact us by phone 02 99 60 20 77 or by email for orders of more than 10 cooling vest CRYOVEST.


Article 9 - Delivery

The products shall be delivered to address given during the order process. The delivery times differ from one delivery reference to another and are given as an indication.

In case of a delivery delay, our customer service shall inform you of the next planned delivery date. Under no circumstances can we be held accountable for a delivery delay caused by the indication of a wrong or incomplete address.

According to the legal, in case of delivery delay, you can cancel the order under the conditions defined by the article L 138-2 of the Consumption Code. If by that time you receive the package we will proceed to a reimbursement according to the conditions of the article L 138-3 of the Consumption Code.


Article 10 - Warranty

The products offered on our Website comply with the current French legislation and regulations (article 1641 Code civil).

The product must be returned in its original packaging (including instructions manual and accessories) to the address indicated on the invoice.

Every demand of reimbursement within 14 calendar days upon reception of the products.


Article 11 - Products

The photographs displayed on the website serve an illustrative purpose. We advise that you consult the description of each product to know its detailed characteristics and contact our customer service if doubt remains.


Article 12 - Accountability

The products offered on our Website comply with the current French legislation and regulations. B&C CRYO’INNOV accountability can’t be engaged in case of non-respect of the legislation of country of delivery. It is your responsibility to check the possibilities of importation.

By the way, the company B&C CRYO’INNOV shall not be held accountable for using in an unfit manner.

We cannot be held accountable for any inconvenience or damage resulting from using the internet, including discontinuation of service, intrusion by an outside party or the presence of computer viruses disrupting the access or functioning of the website.


Article 13 - Disputes

These general conditions of sale, and in a more general manner, relations between the Parties, are governed by French Law. Any disputes shall only be brought to French court.


Article 14 - Intellectual Property

All texts, comments, works, illustrations and images reproduced or presented on our website are protected by copyright and our exclusive property. In that effect, and in compliance with French, only a private visualization of the website is permitted.

Any total or partial representation/reproduction of our website, of part or all of the elements it contains is strictly forbidden.

The company name, brand and distinctive signs reproduced on the website are protected by the right of intellectual property. Reproducing or representing part or all of the elements cited above is strictly forbidden and is subject to a prior written authorization made by the rights holder.


Article 15 - Personal information and data

The information and data that concern you are necessary to managing your order. They can be transmitted to the companies that contribute to our business relations (for instance those in charge of executing the services and orders) when they need the information for management, processing, and payment purposes. Furthermore, this information and data is kept for security purposes and in compliance with legal and regulatory obligations, and to improve and personalize the information we give our clients.

In compliance with French “loi informatique et libertés du 6 janvier 1978” (computer sciences and freedom), you have a right to access, rectify and oppose your personal data.


Article 16 - Archiving and proof

The company B&C CRYO’INNOV will archive the purchasing order and the invoices on a reliable file according to the article 1348 of the civil code.

The registers of the company B&C CRYO’INNOV will be considered by every parties as a proof of communication, order, payment and transaction between the parties.